Working Procedures

Working Procedures

Balfour Consulting works with clients on either a project or retainer basis, with levels of involvement and budgets agreed and committed to in advance. Clients can be charged on a fee-for-service basis or by lump-sum contract. Invoices are forwarded monthly or on completion of stages of a project. Any variation in project activities and/or costs is approved in advance.

The fees charged by Balfour Consulting are at the middle range for marketing consultants. Fee levels quoted for a project will not change for the duration of the project.

Balfour Consulting does not undertake projects that constitute a conflict of interest with existing clients, and does not release information without the client’s permission. We abide by all laws and regulations, and we are committed to truth and accuracy in communications.

Balfour Consulting is also committed to continuous improvement in the quality of its services.

As a result of our experience we have developed methodological models for most of our services. However, we do not approach projects with pre-packaged solutions or with formalised grids and charts into which we squeeze the data. We offer to combine our strategic skills and experience with your skills and understanding of your environment, in order to develop specific solutions for particular circumstances. We have broad experience and skills to draw on, but we treat each project as being new and unique.

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Awards

Our Awards

  • 2013

    Queensland Award for Excellence, Public Relations Institute Of Australia

    Community Relations (Commended) Project – Keeping the City’s Heart Pumping, Balfour Consulting, Watpac Civil & Civic.

  • 2009

    GOLDEN TARGET AWARDS (NATIONAL), PUBLIC RELATIONS INSTITUTE OF AUSTRALIA

    Community Relations (Highly Commended) Project – Townsville Ring Road, Balfour Consulting, Dept of Main Roads, Thiess Pty Ltd and AECOM

  •  

    ENGINEERING EXCELLENCE AWARD, ENGINEERS AUSTRALIA (QLD)

    Overall State Award for Community Engagement (Winner) Project – Townsville Ring Road, Balfour Consulting, Dept of Main Roads, Thiess Pty Ltd and AECOM

  •  

    QUEENSLAND AWARD FOR EXCELLENCE, PUBLIC RELATIONS INSTITUTE OF AUSTRALIA

    Community Relations (Winner) Project – Townsville Ring Road, Balfour Consulting, Dept of Main Roads, Thiess Pty Ltd and AECOM

  • 2006

    GOLDEN TARGET AWARDS (NATIONAL), PUBLIC RELATIONS INSTITUTE OF AUSTRALIA

    Special Events or Observance (Highly Commended) Project – Living Heroes VP60, Balfour Consulting and Townsville City Council and AAAEM

  •  

    QUEENSLAND AWARD FOR EXCELLENCE, PUBLIC RELATIONS INSTITUTE OF AUSTRALIA

    Special Events or Observance (Gold Award Winner) Project – Living Heroes VP60, Balfour Consulting and Townsville City Council and AAAEM

  •  

    NORTH QUEENSLAND TOURISM AWARD

    Major Festivals and Events (Winner) Project – Living Heroes VP60, Balfour Consulting, Townsville City Council and AAAEM

  •  

    QUEENSLAND REGIONAL ACHIEVEMENT & COMMUNITY AWARDS

    Community of the Year Award (HIGHLY COMMENDED) PROJECT – Living Heroes VP60, Balfour Consulting, Townsville City Council and AAAEM

  • 2004

    NATIONAL AWARD FOR LOCAL GOVERNMENT, COMMUNITY SERVICES

    Arts & Heritage Award (Winner) Project – Townsville Yarns, Balfour Consulting and Townsville City Council

  •  

    GALLERY AND MUSEUM ACHIEVEMENT AWARD, QUEENSLAND (WINNER) PROJECT

    Community Pass, Balfour Consulting and Museum of Tropical Queensland

  •  

    GOLDEN TARGET AWARDS (NATIONAL), PUBLIC RELATIONS INSTITUTE OF AUSTRALIA

    Comprehensive Communication Campaign (Highly Commended) Project – Townsville Presents, Balfour Consulting and Townsville City Council

  •  

    QUEENSLAND AWARD FOR EXCELLENCE, PUBLIC RELATIONS INSTITUTE OF AUSTRALIA

    Comprehensive Communication Campaign (Highly Commended) Project – Townsville Presents, Balfour Consulting and Townsville City Council

  •  

    QUEENSLAND AWARD FOR EXCELLENCE, PUBLIC RELATIONS INSTITUTE OF AUSTRALIA

    Community Communication (Commended) Project - Community Pass, Balfour Consulting and Museum of Tropical Queensland

  • 2002

    TROPICAL NORTH QUEENSLAND MEDIA AWARDS 2002

    Best Outdoor Advertisement (Winner). Project – “Just add soil”, Balfour Consulting and i4Design.

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Results

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Associates

Our Associates

Chris Chappell - Senior Associate

Chris offers our clients:

  • Over 14 years senior management experience in State and Federal government
  • Over 6 years’ experience as the North Australia Manager of major labour market recruitment agencies
  • Extensive experience in strategic planning, program planning and operational planning
  • Experience as a ministerial adviser at both federal and state levels
  • Particular experience in the development of public policy including youth, Indigenous, migrant, labour market, childcare, disability services and community housing policy
  • Experience in community and stakeholder consultation
  • Extensive experience in working with Indigenous communities and organisations across northern Australia
  • Over nine years consulting experience across northern Queensland.

Chris has held a number of senior federal policy and program management positions, and worked as a lobbyist and as Policy Adviser to two Federal Ministers and the Minister Assisting the Premier in North Queensland. He has led major organisational change in both the public and private sectors, managed operations with up to 500 staff, and provided policy research and advice at the highest levels. Chris held a number of senior management positions in the then Federal Department of Employment, Education and Training and, as the North Australian Regional Manager of Employment National, worked with communities and organizations across North Australia to develop innovative and appropriate ways to access and benefit from the then newly established Job Network.

Chris offers a unique breadth and depth of practical, "hands-on" experience, from running annual public sector budgets of up to $80m, establishing an 18 outlet business start-up which achieved a 40% return in its first year, to running small "shoe-string" community organizations.

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Mary Balfour

Mary Balfour

Managing Consultant

Qualifications

  • MPRIA (Member, Public Relations Institute of Australia)
  • MIAP2 (Member, International Association for Public Participation)
  • MIPRA (Member, International Association of Business Communicators)
  • MIPRA (Member, International Public Relations Association)
  • MPMI (Member, Project Management Institute).

In summary, Mary has:

  • Over 26 years consulting experience and 29 years management experience
  • Particular skills in strategic planning, communications and community engagement
  • Experience with all levels of government – Federal, State and local government.

Mary Balfour has management and corporate experience, as well as acknowledged expertise in strategic communications. She was managing director of a national Australian public relations consultancy from 1988 to 1990 and managed her own strategic planning consultancy in Melbourne and Sydney from 1990 to 2001, before moving to Townsville to join her brother in Balfour Consulting.

Mary has worked for over 20 years in strategic planning and public relations in Australia and New Zealand. She has a strong management background and specialises in issues management, media relations and communications strategic planning. Mary has worked particularly with government, unions and business in the community engagement area.

Mary has also developed and implemented strategic communication programs for a wide range of organisations, from BHP Steel and Telstra through to specialist companies such as Moldflow, a Victorian software company. She established and managed a community organisation in support of the National Forest Industries Campaign of Australia (FICA) for five years. Tracking research over those five years showed a complete turnaround from 20% of the public being supportive to 78% being supportive of forest industries. The campaign won national and international awards.

Mary has successfully conducted community engagement programs for projects that include road construction, major building projects, traffic management, sewerage upgrades, dredging and land acquisition by the government. During this time, she has worked with a range of major contractors including Thiess, Watpac, Abigroup, AECOM, BMD and Seymour White.

Mary has also undertaken a number of major communications projects for a range of clients in the North Queensland region, including the Department of Transport and main Roads, Townsville City Council, the Museum of Tropical Queensland, NQ Dry Tropics and Hinchinbrook Shire Council.

From 2004 to 2009, the work by Mary and her clients in Townsville has been recognised in 18 State and national awards.

Within the public relations profession, Mary has achieved recognition through international and national awards and her election as the first female President of the Public Relations Institute of Australia (Vic). She holds a BSc (Hons) and Diploma of Journalism and has served as Chair of Deakin University Course Advisory Committee for the Bachelor of Business Communications degree.

She has been a member of Boards and/or Committees for the Victorian Arts Centre Trust, Young Achievers Australia, New Zealand International Year of the Child, Spastic Welfare Association of Western Australia and Arthritis Foundation of Victoria. Mary is a past Director of DanceNorth and a member of the Townsville Business Women's Network. Balfour Consulting is a member of the Townsville Chamber of Commerce.

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